Contextmapping is to map the experience of the user and his context.
Contextmapping a type of exploratory and participatory design research which makes use of the expertise of the user and the skills of the designer. Contextmapping views the users as the experts of their experience, and involves them in that role in the design process. Most users hold knowledge that the designer or company doesn’t have, and can come up with viable solutions, if appropriately supported.
Contextmapping is a procedure for conducting contextual research with users, where tacit knowledge is gained about the context of use of products. It aims to inform and inspire design teams, where users and stakeholders actively participate in the design process to ensure a good fit between the design and the use of a product. The aim is not just to uncover user insights, but also to carry this through in product concepts and product development.
In short: contextmapping is to map the experience of the user and his context.
Tools are varied, designer tools e.g. visioning tools, visual thinking tools Traditional research tools: observations and interview. Using the tools calls upon the design and research skills of users and researchers.